Refund policy

POSTALS:

BAKES ARE SENT IN THE POST AND ALTHOUGH WE TRY OUR BEST TO ENSURE THAT THEY ARE PROTECTED, SOMETIMES THEY COULD ARRIVE SLIGHTLY DAMAGED, ESPECIALLY THOSE WITH DELICATE TOPPINGS AND FROSTING, PLEASE BARE THIS IN MIND

We are not liable for any damage once our products have been collected from us, I.e- any damage to cakes when transporting is not our responsibility, but instead the customers. Many of our products are delicate so please treat them with care.

It is customers responsibility to ensure their address is correct on their order as this is the address we will ship your parcel to. Please double check that your address is correct on your order and contact us before your parcel is dispatched if you need us to change it. If you provide us with the incorrect address and therefore you do not get your parcel no refunds will be given.
 

Please note that during hotter months bakes may arrive melted, this is completely out of our control so please order with this in mind. We do not provide refunds for melted items. All items must be stored in the fridge as soon as they arrive for at least 30 mins.