Refund policy

Refund Policy
Because our products are perishable fresh food items baked to order, they are legally exempt from standard returns. We cannot accept returns or offer refunds for a change of mind.
Custom Cake Bookings
  • Non-Refundable Deposits: All deposits paid to secure a custom date are strictly non-refundable. When you book, we reserve that calendar date and turn away other clients.
  • Cancellations: If you need to cancel your booking, please notify us as soon as possible. Deposits cannot be refunded but may be transferred to a future date at our discretion, subject to our availability.
  • Order Changes: Any changes to design, size, or flavour must be requested at least 7 days before your event and may incur additional fees.
Postal Bakes (Cookies & Brownies)
  • No Cancellations: Once a postal order has been baked and dispatched, it cannot be canceled, returned, or refunded.
  • Address Errors: We are not responsible for shipping delays or failed deliveries caused by incorrect addresses provided at checkout.
Quality or Damage Issues
We take immense pride in our 5-star standards. If you believe there is a major structural defect or quality issue with your order:
  • 24-Hour Notice: You must contact us within 24 hours of collection or delivery.
  • Photos Required: Photographic evidence must be provided to us immediately.
  • Product Inspection: The product must be returned to our Doncaster kitchen intact (or at least 75% unconsumed) so we can inspect it. We cannot issue refunds for items that have been eaten.